Refund Policy

Thank you for shopping at our store. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, you may be eligible for a refund or exchange under the terms outlined below.

1. Eligibility for Refunds

You may request a refund within 14 days of the delivery date if:

  • The item is defective, damaged, or materially different from what was described on the website.

  • You received an incorrect item.

To request a refund, you must contact us within the above timeframe and provide your order number, proof of purchase, and relevant photos/videos showing the issue.

Please note:

  • Items returned due to change of mind, size preference, or subjective reasons are generally not eligible for a refund.

  • Products must be returned in original condition and packaging (where applicable) unless the item is defective or incorrect.

2. Non-Refundable Items

The following items are not eligible for refunds unless defective or incorrect:

  • Clearance items, sale items.

  • Personalized or custom-made products.

  • Digital products and downloadable content.

  • Items marked as “final sale” at the time of purchase.

3. How to Request a Refund

To initiate a refund, please email us at:

Email: support@c2shop.com

Include in your message:

  • Your order number

  • Contact information

  • Description of the issue

  • Photos/videos verifying the defect or error

We will review your request and respond within 2–3 business days.

4. Return Shipping

Unless the item was defective or incorrect:

  • You are responsible for the return shipping costs.

  • We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

5. Refund Processing

Once your return is received and inspected:

  • If approved, we will process the refund to the original payment method.

  • Refunds typically take 5–14 business days to appear on your account, depending on your bank or payment provider.

6. Partial Refunds

In some cases, only partial refunds may be granted (for example, if an item is not returned in its original condition).

7. Exchanges

If you would like to exchange a defective or incorrect product, please contact us at support@c2shop.com with your order details.

8. Questions

If you have any questions about our refund policy or need help, please contact us at:

Email: support@c2shop.com